FAQ
Common patient FAQ
Please ask your doctor’s office to fax your MRI and/or X-ray reports to us at 949-540-5642.
To ensure availability and quality care for all patients, we ask that you provide at least 24 hours’ notice for cancellations. No-shows or late cancellations may result in a fee or limitations on future scheduling. Thank you for respecting our time and the needs of other patients.
Major difference both the professionals is that physical therapists work with soft tissue and muscles, whereas chiropractors work with nerves, vertebra, and spinal cord.
Yes. We offer varies self pay rate and packages. Call our office for more information.
The amount paid out of pocket depends on individual insurance plans and coverage. We will verify your insurance for billing purposes and explain your benefits and financial responsibility at your first visit. For those patients without coverage options, cash rates are available.
It is your responsibility to understand your insurance coverage for physical therapy prior to your first visit. In addition, it is your responsibility to provide our office with your most updated insurance information.
As a courtesy to our patients and for billing purposes, we verify insurance benefits. We may go over your coverage at your initial evaluation session. Please understand that this is only an estimate and your insurance company ultimately determines the amount you are responsible after claims are finalized. In the event that your insurance denies your claim, you are liable for the full cost of treatment. If you have questions about your insurance benefits, please call your insurance company.
We accept all Preferred Provider Organization (PPO), EPO and POS insurances, plus Medicare, Worker’s Compensation insurance, and Med-Pay associated with Motor Vehicle Accidents and Liens on a case by case. We are an In-Network preferred provider with Aetna, Anthem Blue Cross, BCBS, Blue Shield of CA, United Health Care and Medicare.
Just because we are not listed in your insurance company’s provider book or website does not mean that we cannot accept your insurance.
This will vary for each individual. Therapeutic exercise is a very important component of your rehabilitation program. Compliance with a home exercise program will facilitate recovery, makes changes from physical therapy more permanent and help prevent risk of re-injury. The exercises always performed at the clinic first before it is prescribed for your home program to make sure it is done correctly. A hand out will be given with diagrams to help you remember your home program.
Yes. We will customize a home treatment program —comprised of advice on how to reduce your pain, exercises and stretches for you so that you can continue your rehabilitation process in between physical therapy sessions. It is essential that you follow the instructions and perform the home exercises regularly to control your symptoms and speed up recovery.
Soreness is totally normal and is usually not a bad thing and will usually go away soon. If there is an actual setback, then it’s best to come back in as soon as possible so that your Physical Therapist can help you resolve it.
Insurance FAQ
Please text us your full name, date of birth, and a photo of your insurance card along with the referral. A member of our Care Team will text you back with the next steps.
Please text us your full name, date of birth, and a photo of your insurance card. A member of our Care Team will text you back with the next steps.
Please text us your full name, date of birth, a photo of your Medicare card, and your doctor’s name, along with photo of your prescription. A member of our Care Team will text you back with the next steps
lease sent us a text with your referral number along with your full name, copy of your insurance card. One of our team members will text back with next steps.
Location FAQ
Please text us at (949) 540-5641 to received the most prompt response from our team.
Each location has different operating hours. Please refer to each location.
Yes, you can go to any of our locations for your physical therapy sessions.
Request Appointment
We accept all PPO, EPO and POS insurances, plus Medicare, Worker’s Compensation insurance, and Med-Pay and Liens. We are an In-Network preferred provider with Aetna, Anthem Blue Cross, BCBS, Blue Shield of CA, BS Covered California, United Health Care and Medicare. We also have flexible cash packages.