Privacy Policy

This Privacy Policy explains what information KOH Physical Therapy, Inc. (“KOH Physical Therapy Lab,” “we,” “us”) collects through this website, kohpt.com, how we use it, and the choices you have.

Your health information. This policy covers the website only. Health information we create or receive when we provide care is protected under HIPAA and described in our separate HIPAA Notice of Privacy Practices at kohpt.com/hipaa/. Please do not send medical history, diagnoses or other health details through this website, by email or by text.

Information we collect

• Information you choose to send us, such as your name, email address, phone number, preferred location, how you heard about us, your insurance plan type and carrier, and your message, when you use our appointment request form, or text, call or email us. We use insurance details only to check your coverage and schedule your care.
• Information collected automatically when you visit the site, such as your IP address, browser and device type, approximate location, the pages you view, the site that referred you, and the date and time of your visit. This is collected through cookies and similar technologies used by Google Analytics.

How we use information

• To respond to your questions and schedule appointments.
• To understand how visitors use the site so we can improve it.
• To keep the site secure and working properly.
• To comply with the law.

How we share information

We do not sell your personal information. We share information only in these cases:

• With service providers that help us run the website and communicate with you, such as our website host, our email delivery provider and Google Analytics, only as needed to provide their services.
• When required by law, or to protect our rights, our clients, or the public.

Cookies and analytics

We use Google Analytics to understand website traffic. Google Analytics uses cookies and may collect information about your online activity on this site over time. You can block or delete cookies in your browser settings, or install the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout.

Videos on our homepage are hosted by YouTube. YouTube does not load until you choose to play a video; once you do, YouTube’s own privacy policy applies.

Our clinic pages include an embedded Google Map. When the map loads, Google may collect information such as your IP address under Google’s own privacy policy.

Our testimonials page shows reviews from Google and Yelp. Those reviews are provided by Google and Yelp, which may collect information under their own privacy policies when the page loads them.

Do Not Track signals and third-party tracking

Our website does not currently respond to browser “Do Not Track” signals. Google Analytics, a third party, may collect information about your online activities over time and across different websites when you use our site.

Links to other websites

Our site links to other websites, such as our social media pages and our Amazon storefront. Those websites have their own privacy policies, and we are not responsible for their practices.

SMS consent

To comply with the Telephone Consumer Protection Act (TCPA), we require your express consent to send you SMS messages. SMS opt-in and phone numbers collected for SMS purposes will not be shared with third parties and affiliates for marketing purposes.

• Consent: Your consent to receive SMS messages is not a condition of purchasing any goods or services from us.
• Charges: Standard message and data rates may apply, as charged by your mobile carrier.
• Opt-out: You can opt out of receiving SMS messages at any time by replying “STOP” to any message you receive.

Children’s privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children through it. Information about a child’s care is handled by a parent or guardian under our HIPAA Notice of Privacy Practices.

Security

The site uses encrypted HTTPS connections. No method of transmission over the internet is completely secure, so please do not send sensitive health information through the website, email or text.

Reviewing or changing your information

To review, correct or ask us to delete information you have sent us through the website, contact us at info@kohpt.com or (949) 540-5641.

Changes to this policy

We may update this policy from time to time. When we do, we will post the updated policy on this page and change the effective date below.

Contact us

KOH Physical Therapy, Inc., 9080 Irvine Center Dr., Irvine, CA 92618. Email info@kohpt.com. Phone (949) 540-5641.