Concierge Service Terms & Policy

Our Concierge Service is a premium, self-pay offering that provides personalized care, with your specific physical therapist, or specific modality therapy not covered by insurance. This is a private-pay, premium offering separate from insurance-based services.

This concierge service is separate from standard physical therapy visits and is not covered by insurance. No insurance claims will be submitted for concierge services, and these services cannot be applied toward insurance benefits or deductibles. Only standard physical therapy visits—if applicable and billable—may be submitted to your insurance provider.

All concierge services require full upfront payment prior to the start of each 30-day service period. Payment confirms your agreement to all terms described herein. All payments are non-refundable and non-transferable, regardless of how many sessions you attend. The concierge membership renews automatically every 30 days from your original enrollment date. Whether you attend one session or the maximum allowed per month, the monthly fee remains the same. Unused sessions do not carry over into the next billing cycle. If you wish not to continue the service for the following month, you must provide written notice at least 7 days prior to your renewal date. Without such notice, your concierge membership will automatically renew and the monthly fee will be charged.

In accordance with the No Surprises Act, uninsured and self-pay patients are entitled to a Good Faith Estimate (GFE) of expected charges. This estimate outlines the anticipated costs of services and is available upon request and prior to the initiation of services. While actual charges may vary depending on your needs and clinical progress, we are committed to price transparency and will provide you with a written GFE consistent with federal guidelines.

By enrolling in and paying for any of our concierge services, you acknowledge and accept all terms outlined above, including payment responsibility, non-insurance coverage, cancellation requirements, and compliance with the Good Faith Estimate provision under federal law.